“ Called asking for info on my 2021 Mazda 3 Sport today & Lee in parts was super helpful. Thanks again Lee! ”

“ I have been here twice so far for vehicle service. I live 5 minutes away from Edmonds Mazda. Going up to Dwayne Lane's Skagit/Burlington Mazda is totally worth the extra hour's drive. The check in proces, the information, the way they share what is really necessary, what should be repaired or replaced soon and what to keep an eye on. I never feel pressured and when I ask what is most important considering my budget, they will explain it to me. Both times, they said the less expensive needs would be ok for now but the other services should be completed at next one to two visits. They send a video recap of the inspection and it is easy to follow and personalized. Not robotic and not full of mechanical jargon that a regular layperson wouldn't understand, me. They thoroughly explained why they couldn't work on some after market changed made by previous owner but told me they could and would recommend switching back to OEM, explaining the pros and cons of each option. Prices are straight forward and estimates usually come out at midpoint. For a dealer service garage, this is nearly unheard of. I will be happy to return for my due 60k service as soon as possible. I know most people will not drive an hour out of the way but if you are heading up that way or live up that way, give them a shot for your next oil change. Oh and they have loaners, although I waited and it was quick. Will need that next time though. 2020 Mazda CX-5 Signature Turbo AWD. ”

“ We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and straightforward—no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience ”

“ Wilson was an incredible help in finding the right vehicle that fit all my needs - truly was like Goldilocks trying to find what was just right. Thank you Wilson & Jarryd for making my car buying experience enjoyable and genuine. Would absolutely recommend them to anyone looking for a new vehicle. Thank you again! ”

“ My daughter and I both had an amazing experience at Dwayne Lane working with Derek!!! Derek was amazing, so personable and thorough, and very knowledgeable!! He helped my daughter find her CX-30 Mazda and helped me find my Subaru Outback. The whole team was also wonderful and did a great job of making the process as short and straightforward as possible! We are definitely going back! Superb service! ”

“ Micheal, Kyle, and Victoria were incredibly kind and trustworthy. They worked diligently with my family to find a deal that worked for us and I am truly grateful. I was thoroughly accommodated for and met with respect as I cared for my 6-month-old son. Kyle was genuinely funny, Michael was supportive, and Victoria was efficient. All knowledgeable and made the experience more relaxing. Highly recommend! We will be a long-term customer. ”

“ We met with Dered he was super nice, he never tried to push us to buy, he answered every question we asked and Michael is one of the mangers here in Mount Vernon(Washington) also super nice and not once did they push us to buy ”

“ Great service. They were very honest about what my vehicle needed and which items were a priority. The video inspection from the technician showed me exactly what was wrong with a good explanation. Will definitely return because of the transparency. ”

“ Nothing but great things to say about this place!! They worked so hard to provide me with good numbers on a new vehicle. They make you feel at home with their hospitality. Derek ans Kyle have been a pleasure to work with. They are so wonderful and I now have my dream car!! ”

“ Shout out Dered, dat boy da goat fr ”

“ Amazing Service. Derek is the best. Very helpful, serviceable, knowledgeable and most importantly professional. I bought a Mazda CX-50 few weeks ago. I totally recommend this place! ”

“ Wilson rich is by far an outstanding salesman who works hard and is dedicated to connect with all of his customers by listening to them and helping them through many options that fits best for their financial needs. Dwayne lanes is lucky to have Wilson as an exemplary salesman. ”

“ Wilson Rich is a great salesman. Honest and polite person to deal with. I highly recommend him. ”

“ Wilson is a top notch salesman who will go above and beyond and think about every single needed detail. Won’t leave you in the dark about anything and have you leaving happy and with a full understanding of your purchase. ”

“ Would highly recommend this location to anyone looking for a car, thanks Wilson and dared ”

“ Wilson and Dered were awesome to work with! I'd totally recommend them!!! ”

“ My wife and I had an amazing experience. Wilson Rich did an awesome job of paying attention to what we were looking for in a suv. I definitely recommend him as a salesman to all my family and friends. Thank you ! ”

“ Had a great experience with Dered! Would highly recommend ”

“ Great service from Dered 10/10 would recommend! ”

“ Wilson is a solid salesman and fantastic on helping me look for the right ride haven't made a decision yet but definitely will be coming back and referring friends and family to this absolute unit of a person ”

“ Wilson is very professional, all about what the customer wants and makes it happen in the smoothest way possible! Definitely recommend going through him! ”

“ Had an amazing time working with Dered! ”

“ When my parents were looking for a new car years ago Wilson was incredibly helpful showing them the new Mazdas and aiding in their search. ”

“ Dered was really nice. 10/10 customer service. ”

“ Dered such a great person! Polite and super friendly from the start. I would definitely recommend him with friends 10/10. ”

“ Dered was super helpful. Went above and beyond. 10/10 will recommend. ”

“ Thankful Dered was able to help and make the experience easy. Very professional y habla español! ”

“ Wilson Rich is the beat car saleman I've seen. ”

“ Wilson, was the best to work with, no pushy sales, explained everything about the process and options we had with every type of vehicle we were interested in on and off the lot. I would recommend anyone go see Wilson and have him and the Dwayne Lane's Family take care of you. ”

“ Dared, is one of the best salespeople I know, he has assisted me many times ”

“ Dered helped me and he was great! Answered all my questions! ”

“ Dered was great!! ”

“ Man Dered and Wilson are really some cool guys! I'd Trust them with any pick of vehicles I'm in need of buying! Super kind and very thoughtful! ”

“ Wilson was a stand up guy, honest and not pushy at all. . Was thankful to have a smooth interaction at a dealership, I'll be recommending to friends and family! Happy Holidays ”

“ Derek was knowledgable and easy to work with. Everett mazda sucks. Burlington great. ”

“ Very knowledgeable and helpful staff. Really recommend this place if you're looking for a car ”

“ I was helped by Derek! He was amazing! I left very informed and impressed with my comfort in the overall experience. As a woman who isn’t well versed in the car dept this is very important. I feared being pressured or talked down too. With Derek it was a great experience. If your car shopping make a point of stoppping in and seeing Derek, you won’t be disappointed!!! ”

“ The staff is wonderful to work with in sales and service departments. ”

“ Wilson was very helpful and knowledgeable in my search for a new vehicle. Thank you to him and I'll definitely be checking back in with him for assistance in the future ”

“ Great place to buy a car. One dealer Wilson was extremely knowledgeable and very helpful ”

“ My experience with Dwayne Lane Skagit Mazda was, without question, the worst vehicle purchase and service experience I have ever had. This experience involved a brand-new 2025 Mazda CX-90, and what should have been an exciting purchase turned into a months long ordeal that ultimately resulted in a Washington State Lemon Law buyback. The problems began before we even took delivery of the vehicle. Our sales consultant, Wilson Rich, ordered the wrong vehicle, claiming that it is difficult with all the vehicle codes Mazda uses. I was able to look at Mazda dealer websites and easily determine whether a CX-90 had captain's chairs in the second row or not. Rather than simply correcting the mistake and making things right, we were pressured by the sales manager at the time, Michael Credle, to keep a vehicle that we never ordered and did not want. Michael's tone quickly changed from "get what you want in your new vehicle" to essentially asking us to make sacrifices because the dealership had made a mistake. What should have been a straightforward correction turned into an uncomfortable experience where we felt pressured to accept the dealership's error, and that was not going to happen. During the first seven months of ownership, our brand new 2025 Mazda CX-90 spent a staggering 63 days at the dealership for repairs, diagnosis, and service visits. No customer purchasing a new vehicle should spend nearly a third of their ownership experience without their car. What made this experience even more frustrating was how our concerns were handled by the service department. On multiple occasions, service advisors suggested that we simply turn up the radio so we would not hear the noises and symptoms we were reporting. Being told to mask the symptoms of a problem rather than address the problem itself is unacceptable, especially on a brand-new vehicle. We were also repeatedly told that many of the issues could not be duplicated. Eventually, I was asked to participate in a test drive with members of the service department because they claimed they were unable to reproduce the problems. During that test drive, the very issues we had been reporting for months immediately presented themselves—even before leaving the dealership parking lot. The transmission concerns and other problems that supposedly could not be duplicated became obvious once dealership personnel witnessed them firsthand. Instead of listening to the customer and aggressively pursuing a resolution, our concerns were repeatedly minimized, dismissed, or explained away as normal operating characteristics. We lost count of the number of trips back to the dealership, the amount of time spent without our vehicle, and the frustration of being told everything was normal when it clearly was not. After months of dealing with unresolved defects and repeated repair attempts, we ultimately pursued a Washington State Lemon Law claim. The outcome speaks for itself: the vehicle qualified for a Lemon Law return and was bought back. A successful Lemon Law claim is not awarded because of minor inconveniences. It occurs when substantial defects cannot be repaired after reasonable opportunities. The fact that we reached that point after repeatedly being told there was no problem says everything prospective customers need to know. I would never purchase or service another vehicle from Dwayne Lane Skagit Mazda, nor would I recommend them to friends, family, or anyone looking for a dealership that stands behind its customers when serious problems arise. After this experience, we have completely lost confidence in both the dealership and the Mazda brand. Instead of replacing this vehicle with another Mazda, we will be taking our business elsewhere. We plan to walk across the street and purchase a Toyota because, after everything we have experienced, reliability, accountability, and customer confidence are far more important than brand loyalty. ”

“ May 2026 and Dwayne Lane Mazda Still Sucks. They will screw you and smile while it happens. They actually enjoy your displeasure, anger and dissatisfaction and will put it in writing telling you. DO NOT BUY ANYTHING FROM THIS COMPANY. Buyer Beware. This dealership, the owner, and managemrnt will lie to your face and then put it in writing. The service department is incompetent. Anyone even thinking of purchasing a vehicle here needs to think twice. They will screw you. They will even put it into writing how they will screw you over. The owner Thomas Lane cannot be contacted when you have a serious complaint. The Mazda Corporation was worse and will not escalate a complaint. The owner Thomas Lane would not contact us for a resolution. We lost thousands of dollars in repairs on a brand new car. Very unpleasant experience at this dealership. They damaged our new car at 300 miles on the odometer right front of us. They put it in writing they would not fix the damage. General Manager and Sales Manager are both grossly incompetent and have zero knowledge of what customer service means and will put it writing. . ”

“ My experience with mazda service/parts department has not been positive, which means I will no longer buy Mazda products. ”